Frequently asked questions
You can give us a call at (302) 678-5008 during the hours of 8:30 a.m. and 5 p.m. Monday thru Friday and speak to one of our staff members and schedule an appointment.
You can also schedule an appointment by coming into our office at 742 S. Governors Avenue, Suite 3, Dover, DE 19904 between the hours of 8:30 a.m. and 5 p.m., Monday thru Friday.
This depends on your insurance. Most insurances these days do not require a referral; however, there are a few insurance plans that still require a referral. It is best to check with your insurance company.
Yes, we can bill your insurance. We currently accept most insurance plans.
We do not currently work with auto insurance and worker’s comp insurance.
We are located at 742 South Governors Avenue, Suite 3, Dover, DE 19904
We are at the corner of Governors Avenue and Dover Street, diagonally across from the outpatient parking lot of Kent General Hospital, a block south of Holden Dodge car dealership, directly across from Good News Natural Foods store.
We perform most of our procedures including colonoscopies and upper GI endoscopies at our facility, Advance Endoscopy Center, which is located in the same building as our office. The entrance to the Endoscopy Center is on Dover Street.
Depending on your health and the type of procedure, we sometimes have to perform procedures at Bayhealth Medical Center.
Yes. Our endoscopy center is Medicare certified and accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) for its commitment to high quality care.
We recommend the most appropriate bowel prep for each individual patient. There are several preps available currently. We also use a bowel prep which has been designed by us, which is a better tasting, low-volume, and affordable prep that offers excellent cleaning. There is also a new pill prep that is available.
Our providers and medical assistants are with patients throughout the day, so it is usually not possible for them to immediately answer phone calls. However, we will return your call as soon as possible, usually the same or next business day. To help us get back to you quickly leave us your full name, date of birth, reason for the call and phone number.
Outside of business hours, we have an answering service who answers phone calls and relays messages to our providers who will return your call the next business day.
We do recommend calling 911 if you have an issue that required urgent medical attention.
If you are having a life threatening emergency or an urgent medical problem, please call 911.
If you call after clinic hours, the answering service will receive your call. They will take your information and message, and relay this information to our office and someone will contact you the next business day.
Please call us as soon as you realize you will not be able to keep your appointment or will be late for your appointment.
We prefer all cancellations be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen.
Please bring the following:
- Photo ID
- Insurance card
- List of all medications (prescription and over the counter)
- Copayment (if applicable)
- Referral (if applicable)
Currently, our staff can offer translation in the following languages:
Please call prior to your appointment so that we can ensure that an appropriate translator is available at the time of your appointment.
You can obtain refills by the following methods:
- Call us at (302) 678-5008
- Come into our office between 8:30 a.m. to 5 p.m. Monday thru Friday
- Request your pharmacy to send us a medication refill request
When tests / procedures are scheduled, we schedule a follow-up appointment, which is usually 2-3 weeks after the test. Test results will be discussed with you at that follow up appointment. You are always welcome to call us if you want to discuss your test results prior to your follow up appointment.